Knowledge Base
Welcome to the WiseGiraffe Knowledge Base! Find everything you need to get started, manage your account, and maximize your experience with our platform. Explore the sections below for detailed answers to your questions.
WiseGiraffe is a secure, user-friendly platform dedicated to simplifying cryptocurrency investments. Our mission is to empower users of all experience levels with tools to build diversified portfolios and make informed decisions. With expert-curated crypto baskets, real-time market data, and responsive support, we ensure that managing digital assets is straightforward and transparent.
Our commitment to security, accuracy, and customer satisfaction sets us apart, making WizeGiraffe your trusted partner in the dynamic world of digital currencies.
Getting Started
1. Visit the Dashboard Page.
2. Fill in your details (name, email, and password).
3. Verify your email by clicking on the confirmation link sent to your inbox.
4. Log in and access your dashboard to begin.
After logging in, you’ll be guided through setting up your portfolio or making your first transaction.
You can fund your account with Tether (USDT) or other cryptocurrencies and submit your transaction ID.
A Smart Crypto Basket is a portfolio curated by our experts to balance risk and reward. Your investment is distributed across multiple cryptocurrencies based on market trends and expert analysis, helping you diversify and grow your assets.
Account Management
Login Issues
Forgot your password? Use the Password Reset Tool to regain access.
Ensure your email address is correct and check your spam folder for login or verification emails.
Updating Your Profile
Go to your account settings to update your:
- Email address
- Password
- Personal details
Changes are effective immediately after saving.
Securing Your Account
Use a strong password with a mix of letters, numbers, and symbols.
Enable two-factor authentication (coming soon) for added security.
Avoid sharing your login details with anyone.
Deactivate or Delete Your Account
Contact info@wisegiraffe.ca to request account deactivation or deletion.
Deactivation temporarily suspends your account, while deletion is permanent.
Payments & Transactions
Supported Payment Methods
Tether (USDT) is the primary payment method, but we support other cryptocurrencies.
Wallet details are available in your dashboard.
How to Submit a Transaction
1. Send your payment to the wallet address shown on your dashboard.
2. Copy the transaction ID from your crypto wallet.
3. Submit the transaction ID in the provided form on your dashboard.
4. Your payment will be reviewed and processed within 1–2 hours.
Common Payment Issues
Issue: Incorrect wallet address.
Solution: Double-check the wallet address before sending funds.
Issue: Delayed confirmations.
Solution: Wait for at least 6 network confirmations or contact your wallet provider.
Refund Policy
Crypto transactions are irreversible. Refunds are only issued in rare cases, such as duplicate payments. Contact support for assistance.
Portfolio Management
Access your portfolio dashboard to:
- View your total investment value in Tether.
- Monitor the current value of your basket in Tether and other currencies.
- See the allocation percentages for each cryptocurrency.
Our experts distribute your investment across multiple cryptocurrencies based on market trends. Each portfolio includes a breakdown of:
- Initial allocation percentages.
- Current portfolio value and performance.
Live Updates
Data from CoinMarketCap ensures real-time updates on cryptocurrency prices. Stay informed about market changes directly in your portfolio dashboard.
Support and Assistance
Response Time
Expect a response within 24 hours. For urgent inquiries, Telegram is the fastest way to reach us.
Troubleshooting Tips
Login Errors: Ensure your email and password are correct. Reset your password if needed.
Delayed Transactions: Verify the transaction ID and check for network confirmations.
Privacy and Security
How We Protect Your Data
All sensitive data is encrypted and stored securely. Only authorized personnel have access to your account information.
IP Address Storage
Your IP address may be stored when you submit data to our site, as outlined in our Privacy Policy.
Best Practices
Log out when using shared devices. Avoid sharing sensitive details like your password or wallet keys.
Frequently Asked Questions (FAQs)
1. How long does it take to process a transaction?
Transactions are typically processed within 1–2 hours after submission of the transaction ID.
2. Can I cancel a transaction?
Unfortunately, crypto transactions are irreversible. Always double-check details before confirming.
3. Is my investment guaranteed?
No, cryptocurrency investments carry risks. Please invest responsibly.
4. Can I track my support requests?
Not currently, but our team will keep you updated via your chosen contact method.
5. What if I forgot my login credentials?
Use the Password Reset Tool or contact support for help.